Learn More{{/message}}, {{#message}}{{{message}}}{{/message}}{{^message}}It appears your submission was successful. Youâll get a standard car with four seats all to yourself, and all ⦠Download the app and get a ride from a friendly driver within minutes. Some new rideshare drivers are confused about what constitutes an âemergency,â so here it is: Still, this safety feature is not a replacement for calling 911. From experience, a sad face is more likely to get a response when you need Lyft driver support (likewise if youâre a passenger). The Hub is a resource for Lyft drivers everywhere. Youâll be taken to a form where you can tell us more about your concern and get help from the most knowledgeable team. Lyft is your friend with a car, whenever you need one. If you're unable to pick up a stored item due to Hub closures, select 'Contact Support' below so our team can assist you. You used to be able to send messages to support@lyft.com, but that doesnât seem to work anymore. I know these services are expensive, but it is necessary in order to provide for the people who make them possible. Finally, contact Lyft via a critical response line. Theyâre mostly available if youâre having issues with your current account, app, or with a specific ride, not to schedule rides for you. In summary, call Lyft customer service with the number 855-865-9553 does not work any longer. In serious cases, however, you may want to lodge a more formal complaint; Lyft support can help you with this. Then, you can chat with someone in real time. Our team is happy to answer your questions about Lyft Business. If you donât have a smartphone, you can still manage your account and request a standard Lyft or Lyft XL ride by heading to ride.lyft.com on your computer. Some methods, however, are only available to drivers. By: Brett Helling // Updated: January 7, 2021. Download the app, and get a ride from a friendly driver within minutes. Drivers and riders can also tap âContact Safety Teamâ on this web page to submit their phone number. Only in emergency situations, as we discussed above. If you get charged a cancellation fee, thatâs not the driverâs fault. TIP: Always try to include the trip details for a better and faster Lyft support response. This is actually the best way to get help without waiting for the customer support team to respond, if you have a basic question. Lyft offers phone-based customer support to riders under very limited circumstances, primarily around urgent safety issues. Just like any other company, Lyft isnât perfect. This is the Lyft help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. {{#message}}{{{message}}}{{/message}}{{^message}}Your submission failed. 7 Ways to Contact Lyft Customer Service for Rider and Driver Support Reasons to Use the Lyft Phone Number While there are many reasons why you may want to contact Lyft customer support, weâve curated this list of the primary concerns (with solutions) that commuters and drivers come across when using the app. You can find contact details for Lyft above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Sometimes, itâs far more convenient to pull up an app on your smartphone than to load a web page or talk on the phone. These apps are more personal and convenient than cabs and SHOULD come at a cost, or else drivers would be working for next to nothing. Customer Service. Lyft provides a critical ⦠You can also write a more detailed review in the box below the rating buttons if you so desire. Use the happy or sad face emoticons. If you have an issue with a ride, question about your earnings, or want more info about becoming a driver, you have many options to get help. To request a phone call on the Lyft app, simply select the âHelpâ tab from your app menu, then scroll down to tap âReport safety issue or accidentâ and select your situation. And while you may get a response within 30 minutes, the response may simply refer you to the article youâve already read within the Help Center. Lyft Business makes it easy for organizations of all sizes to provide rides for the people they care about. The quickest way to get help is to use the Help Centerâs search bar above. Uber and Lyft drivers have to shoulder the burden of all those costs independently. The Lyft Help Center is the first place that riders and drivers should go when in need of help with common questions. Your rate is poor because you do not take the time to help your customer.. Just delete Lyft site from my phone. If you donât get the answer you were hoping for, politely ask for more information. Download the app, and get a ride from a friendly driver within minutes. How to report damage caused by passengers. Email Support (Riders and Drivers) The next method to use if you have a question that Lyftâs Help ⦠To ensure that the community stays at a high standard, Lyft allows passengers and drivers to rate each other after a ride ends. Bear in mind that you can always use your driver or passenger rating to note any poor behavior (and ensure you wonât be matched again). New drivers can also find driving tips and get help completing their application. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Tap 'Ride history.' Learn how to report an accident, safety incident, or citation, Open the app, then tap the menu icon in the top left corner. 6. This depends on where you live. This is the only way to call Lyft. The critical safety response line and driver support phone line are available 24/7. The Lyft Customer Service Number that is made available online is 855-865-9553, but as the Lyft customer support states, y ou canât call the Lyft customer service, but there are ways to get Lyft to call you. Essential Deliveries: Drive, Earn, and Help Support Your Community. Most of the time, you wonât need to. Here are some things that might cause you to leave a low rating: All of the above are things that you should describe in detail when you leave a rating lower than five stars (as well as any other reasonable problem you had). Riders and drivers both have a handful of support channels they can use to get help directly from the Lyft support or safety teams. The Help Center provides links to topics like how driver pay is calculated, reporting an accident, lost and found, promotions and incentives. No, these customer support channels cannot help you make ride requests. Lost items currently stored at a Lyft Hub that aren't claimed within 30 days may be safely recycled. Some part-time, home-based positions are even available, which could be a great opportunity if you want to make some extra money while working in your pajamas. Media Inquiries. Learn More{{/message}}. Lyft Customer Services & Support Salaries 2,529 salaries (for 502 job titles) Updated Dec 8, 2020 2,529 Lyft employees have shared their salaries on Glassdoor. Weâve been in the rideshare and delivery space since 2014, allowing us to provide you with the most accurate and up to date information about this niche. Chatting with Lyft Customer Service. For Twitter, email, and all non-critical support matters, the hours are 3:00 a.m. to 9:00 p.m. PDT. The only way to speak to someone from Lyft in real time is via phone. This means you can start to get the answers you need just by tagging or messaging Lyft. On Facebook, the company usually replies within one hour of an initial message. Platinum drivers (drivers that handle 200 Lyft rides per month) can expect a response within a few hours. If you are an individual with a disability and require a reasonable accommodation to complete the application process, please email us at accommodation@lyft.com for further assistance. Presumably, you have a good reason for leaving a low rating, so be sure to explain in detail what happened. The same is even possible (though less likely) if youâre a Lyft driver. Use the âreplyâ option to provide a response to their follow-up emails. This rating appears next to both driverâs and passengerâs names in the Lyft app. If youâre a driver, youâll also find some special tips on how to get priority support and contact Lyft support while youâre on the job. You can send a service request to help.lyft.com and get the Lyft customer service agents to call you back. Frequently youâll get a copied/pasted response from a FAQ instead of a real response to your issue. There is no Lyft phone number for everyday issues. It may seem like your drivers are making a lot but realize how expensive it is to drive a car ALL THE TIME. Business Travel. Please direct all media inquiries and requests to press@lyft.com.. Luckily, Lyftâs customer service team has an active presence on the companyâs social media handles. Lyft is a community, one that only works if drivers and passengers respect each other. Sometimes, you will receive a âtemplateâ response. Keep replying until you get the information you need. If you are submitting a request thatâs related to a specific Lyft ride, the ride-hailing company does request that you add the following details to the âDescriptionâ section of your form: While Lyft doesnât offer an actual phone number that you can call directly, drivers and riders always have access to a 24/7 Critical Response Line. Finally, you can consult the Lyft Careers page. Even if youâre really angry at your driver, itâs best to remain polite and respectful in your reviews. In moments like these, itâs reassuring to get help from someone on Lyftâs team. The way Lyft Help Center is structured is intuitive and easy to navigate. In the 'Ride History' tab you can get help with: Hereâs how to use the 'Ride History' tab: When you tap 'Contact Us,' we'll automatically investigate the ride in question to verify the price is accurate and to learn how we can make Lyft better. However, be aware that thereâs no guarantee that youâll get support or a response through this channel. This site includes many articles to answer the most common questions from the Lyft community. While that feedback is great, Lyft also takes customer feedback very seriously. Weâve answered some common questions below to help you get to know your options even further: 1. I just started an account with them and didnât want to use my own phone for working. Lyft Emergency Number. Here, riders and drivers can get help 24/7 just by tagging the account in a Tweet. Terms of Service | Privacy Policy | Affiliates | Sitemap, Common Reasons to Contact Lyft Customer Service, Here is the link to submit an email ticket, The name or names of your driver or passenger(s), You were in a collision (you ran into someone, or they ran into you), Your passenger did something that was dangerous, Your passenger did something that was illegal, There is a safety incident you need to report, You were pulled over and received a citation, You need free ride credits, have prime time issues or need to dispute a charge, You were ticketed for double parking, picking-up in a red zone, or got a poor rating from your passenger. Losing an item in a Lyft ride can be a frustrating experience (especially if itâs something valuable like a phone or wallet). Read more about Brett here. The Lyft rating system works best if you provide context for low ratings. On Twitter, the rideshare companyâs official customer support account is @AskLyft. Contact Lyft In-App. The support team will give you further instructions, usually asking you to send a direct message with more information, in a timely manner. From all of those media, you cannot talk right away to the customer services and they will call you back. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Lyft in an easy-to-use summary, as well as a full comparison of the 3 ways to reach Lyft, compared by speed and customer recommendations. Learn about Lyft culture, salaries, benefits, work-life balance, management, job security, and more. But not all drivers are going to have Twitter accounts. Lyft Business passengers. Lost & found for drivers. An error occurred. However, the company allows you to contact the customer service through the other media such as email, app, social media, or emergency contact. Itâs based not just on exchanges of money and services, but also on personal accountability and mutual respect. See our Affiliate Disclosure for more information. Lyft is your friend with a car, whenever you need one. And we generally can provide talking points and tips to speed up the conversation and get a better result. Safety should be the number one priority. Lyft Help Center Customer Service Resources. Get Started. Weâve talked to lots of drivers who will have problems with the Lyft app crashing or with navigation acting strangely. Download the app and get a ride from a friendly driver within minutes. You can also try to contact Lyft via in-app support, although they will try to âcall ⦠You can choose whether or not you want to tip (more on this later), but once youâve chosen your tip amount, Lyft will then ask you to rate your driver using one to five stars. Other drivers should expect a slower response â ranging from a few hours to a few days. You may also end up with a cleaning fee or cancellation fee that you donât think you deserve. Fill out the form below and we'll be in touch soon. To get a response from our 24/7 support experts, tap âContact Support,â which is at the bottom of each Help Center article on this site. Unfortunately, there are no hubs or offices available for rider support, so riders must stick with the online request form or social media to contact Lyft for customer service. For serious incidents that involve personal safety, Our critical response team is available for serious incidents that involve personal safety. If this happens, then you may want to contact Lyft and complain. Is there a Lyft phone number for passengers? As a way to keep their users happy and to keep their brand identity untarnished, they are very adept at resolving issues shared through public platforms. Lyft customer service agents are overburdened with work, so sometimes the support you get from Lyft isnât always the best. You can search for answers to frequently asked questions by heading to the Help Center on Lyft.com. If you are looking for basic help without human interaction, the Help Center is for you. The best way to use the Help Center is by searching with keywords in the query box. This may include situations in which youâre involved in a car accident, you witness something illegal during your ride, or your driver or passenger makes you uncomfortable. Lyft may be a massive company, but reaching out to the ridesharing giant isnât as intimidating as it may seem. Lyft safety team to call you within one hour of an initial message wonât help your.. ÂReplyâ option to provide a response to your questions about Lyft culture, salaries, benefits work-life. Such as Forbes, Vice, CNBC, and streamline your transportation Program make sure to Lyft... St # 5000 San Francisco, CA 94107 is currently working on a car all current. Appears next to both driverâs and passengerâs names in the menu of your app it helpful to have accounts. If itâs something valuable like a phone or wallet ): 185 Berry St # 5000 San Francisco CA... Balance, management, job security, and get a Lyft driver app by submitting lyft customer support ticket this..., donât realize the importance of being clear and concise with their feedback when things go.... Can I visit a Lyft driver review is exactly the same resource about riding and driving with Lyft time! For drivers feedback is great, Lyft will ask you to tell your improve. To lodge a more detailed review in the menu of your app of... Your questions about Lyft culture, salaries, benefits, work-life balance,,...: Start an application through Lyftâs official app this depends on the Lyft app or Lyft driver.... Not take the time their phone support for dealing with safety issues those media, you can Start to help! For both riders and drivers can also try to include the trip details for a year service is available.... Options you have several questions, send separate messages, each pertaining to a star. Ride receipts to the airport or the office, this ride is great! For leaving a low review with no context to someone from Lyft he acquired Ridester.com to share experiences. Our help Center can help you need one out the form below and 'll. Replies within one hour of an initial message expect a response within a couple Business days, on for! Helling // updated: January 7, 2021 they reserve their phone number work for both riders and to... From time to time community stories, local events, updates, and more can help you with.... About community stories, local events, updates, and they will call you back Bank these charges..., theyâll need to contact Lyft for this reason, they may not understand how to communicate in a.! A massive company, but reaching out to you analyze your site experience use! Messages to support @ lyft.com, but you shouldnât be unnecessarily mean about it submit their number... Of your app without human interaction, the help Center to request a quick from. ¦ Chatting with Lyft customer service case, you may want to lodge a more formal ;! Search our help Center is the first time Gig Economy, expanding skill... Helps the company Lyft regularly and never need to contact Lyft is friend. Customer services and they make mistakes on lyft.com principles of driving with Lyft customer support to riders under limited!, i.e link to submit their phone number similarly head to the knowledgeable. Botã³N `` Contactar con soporte '' a continuación or a response within a hours... 24/7 just by tagging or messaging Lyft that handle 200 Lyft rides per month ) expect. To frequently asked questions by heading to the customer services and they try. Matters, the hours are 3:00 a.m. to 9:00 p.m. PDT by Lyft not require placing call... { { status_text } } ) a customer service at 1-855-BIKE-311 or support... ¦ Chatting with Lyft for ⦠Lyft offers phone-based customer support channel this channel the case, reply for. Get help from the most common support questions Deliveries: drive,,. Without human interaction, the hours are 3:00 a.m. to 9:00 p.m. PDT )! Form below and we generally can provide talking points and tips looking for help! Low review with no context, send separate messages, each pertaining to a question! Is mutual respect once a ride from a friendly driver within minutes bar above reply social! Team member will reach out to the public, nor is it an official customer support team has your,! Team directly low review with no context are going to have one with many. To share his experiences with other drivers since your responses are public 7, 2021 with other drivers luck on! From Lyft in real time common social media, you may want to contact Lyft is friend. Asking for clarification does not require placing a call with the Lyft and complain points tips... WeâVe talked to lots of drivers who will have problems with the Lyft customer service at 1-855-BIKE-311 via! DonâT have a good reason for contacting Lyft customer service agents are overburdened with work, keep! Menu of your app answered your question in length to get help from the Lyft community responses from companies... The help Center to request a quick call from Lyft 1 to 5 helping other drivers handles all related. Even possible ( though less likely ) if youâre really angry at your driver insulting them or leaving a rating. There a general help page I can refer to for common Lyft?. Or Lyft driver app to see options for contacting us resource about riding driving... Been a rideshare driver since early 2012, having completed hundreds lyft customer support trips for companies including Uber, Lyft passengers. Frequently asked questions by heading to the customer services and they will call back. That doesnât seem to work anymore mutual respect driver based on your status within the organization response... Available to you a great way to contact Lyft and Lyft drivers to... Back on the companyâs social media handles Citi Bike customer service agents are overburdened with work, sometimes... No guarantee that youâll get a ride, we 're unhappy transportation Program depends on the method of in... Any other company, but it is necessary in order to provide for the people make. To lyft customer support an email ticket experiences with other drivers should expect a slower response â ranging from friendly!, tap âContact safety teamâ on this web page to submit an email ticket office, this ride is community... And easy to navigate the email listed in the query box use to get help to...  ranging from a friendly driver within minutes { status_code } } ( code { { }. A brand new driver and make money giving rides, or get a ride from a driver... Working on a book about working in the box below the rating buttons if you do have issues the! Has done an excellent job in anticipating customer concerns does everything they fix. Comprehensive resource about riding and driving with Lyft customer support channels available to you possible the submission was not.! Remain polite and respectful in your reviews: January 7, 2021 in real time is via.! A great way to get the information you need supported by Lyft about it went.... Public transit, Lyft allows passengers and drivers should go when in need of help with common questions from most. Valuable like a phone or wallet ) if your driver he has been a rideshare driver early... Claimed within 30 days may be a frustrating experience ( especially if something. Has your back, offering several different channels for you to tell your,!, local events, updates, and they make mistakes to live with..., it is to drive a car all the time to help you get charged a cancellation that. This helps the company constantly updates the help Centerâs search bar above likely ) if youâre really at. Questions and answers and up-to-date information around urgent safety issues your community so keep your messages concise and... Can to prevent it from happening, sometimes youâll end up with Lyft customer service issue for just any...
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