Check the USB port: The USB port is the hardware interface between the hard drive and your computer. I think ASUS have scewed up. The pop-up is basically a counter reaction of your Mac that you should take measures to manually remove the file that is in inverted commas. Then macOS will call all related hardware and software to read, recognize, and show this hard drive on the Desktop and in Finder, so that finally you can access your data on the drive on your Mac computer. “WD Drive Unlock.app” will damage your computer. An illustration of an audio speaker. 4. The WD software installs the proper driver for your drive. 4. So turns out the problem was the unlock.exe file becuase when I removed the password (via my usb 2 port) and then connected it to my usb 3 port - it works everytime:). Find your WD drive in the list (may be listed as WD drive or may be identifiable by listed size), and note the volume number. I have the same issue. It will then prompt you to enter your Passport password. Step-4: Location of WD My Book External Hard Drive For your WD My Book external drive… An illustration of an open book. After making sure that WD Passport got detected by your PC, now connect the WD Passport to the computer. It comes installed on Western Digital external hard drives. Check if the Mac computer detects the Western Digital external hard drive. 3. The program runs as a virtual CD-ROM drive on your … By scanning and removing viruses from your computer hard drive regularly, your computer will be healthy and free from any file corruption that could lead to data loss. As I say, when I set a password it works in my usb 2 ports but in my usb 3 ports the drive doesnât initialise and instead of getting the password prompt I get the error message about using the correct unlock prog associated with the drive I am wanting to open etc. Thanks for your help anyway - I donât think there is a solution I have spent 2 days on this and itâs a case of ASUS mobo conflict with the driver. Turn on your computer. WD Security for Mac. Fortunately, it’s not the end of the day. 1. 3. Verify that the drive appears in your computer’s file management utility listing. 2. The information gathered is for Communitic International to ensure the sending of the newsletter. access to your drive and you do not want them to see your files on the drive. There are many causes for WD hard drive data loss, from accidental deletion, disk formatting, to device corruption/damage, etc. This helps protect your PC and keep it running smoothly. So any ideas what caused this? I think the virtual CD was somehow blocking the mounting of the drive. While erasing the hard drive, all the data stored on it will be deleted. Verify that the drive appears in your computer’s file management utility listing. Will use it as a usb 2 until I upgrade my laptop. Western Digital Dashboard. This chapter provides instructions for connecting the drive and installing the WD software on your computer. Locked hard drives can occur due to simple software or formatting issues. Our content is written in collaboration with, This document, titled « How To Unlock a WD External Drive Without a Password », is available under the, How to unlock wd hard drive without password, How to unlock wd my passport forgot password, Wd hard drive light on but not recognized, Re-Format WD Hard Drive, not recognized on PC. 3. Connecting the Drive 1. You should see a Command window appear and then you will see the ‘WD Drive Unlock’ popup with the Exit button. Connect the drive to your computer as shown in figure 3. Turn on your computer. If you forget your password, you will not be able to access the data that is on your drive or write new data to it. Once you have managed to unlock your hard drive, act immediately to restore and back up your files. Software. As a recommendation, please try using the drive a on a different computer. 2. Use anti-virus software or CMD to remove the virus or malware on your PC or WD external hard drive first. GoodSync for WD. 2. WD My passport drive doesn't have the feature to reset or recover the password if you forget. You will have to erase the drive before you can use it again. Both of them will damage your data, so that is why you need to save it first. Reimagined Design The bold, vibrant design of My Book desktop storage is sure to stop you in your tracks. 4. Verify that the drive appears in your computer’s file management utility listing. It should say "volume (#) is the selected volume". Assign a drive letter for the WD My Passport Ultra drive. 1. WD Easystore is an external hard drive that helps you to store and back up your data over a cloud network.You can connect this hard drive to your computer via a USB cable. 2. My model is k53e (sold to me as x53e by comet). Just activate password protection and set your own personalized password. I have discovered that it may be a driver problem - see I am using asmedia usb3 and the driver I am recommended from ASUS website isnât the most up to date. At the new prompt, type select volume 4 and hit return (or whatever number your WD drive is listed as). After we have tried this method your only option is to format your drive and lose everything or send to WD and they will hack the code for an extortionate amount of money. Connect the drive to your computer as shown in figure 3. 3. You need to right click on it, and click " Get Info There’s a dropdown menu under General, click " Override Malware Protection Right-click it and choose Change drive letter and path…. Install WD security and run the app. Read Action 5. Click on the Add button and select Assign the following drive letter. 3. Your external hard drive can become inaccessible, corrupted, or unresponsive. 4. You reserve the right to access and change your personal data, aswell as the right to request its deletion within the limits permitted by law. 4. If you are able to unlock the drive, please remove the security on the unit and connect that back to the other PC to see if you still gets the conflict. If a Found New Hardware screen appears, click Cancel to close it. 2. Fix a corrupted hard drive in Windows 7, 8, or 10. An illustration of a heart shape Donate. Data loss is one of the most annoying and destructive thing that can happen with your hard drive.It can happen that you accidentally deleted your files or other data. Click the Unlock Drive option to unlock the drive. However, there are a few ways to make Hard Drive Data Recovery possible. So, to unlock a WD external hard drive without a password, three software tools have been recommended by the experts. Situation now is I am using the recoomended driver and whe I plug the passport in the unlock comes up but instead of being asked my password I get the error message : please use the unlock associated with the drive you wish to unlock etc. WD Passport hard drive data recovery after physical damage to connector. Massive Capacity With up to 14TB of capacity, there’s plenty of room to save the massive amounts of photos, videos, and music you love, plus your important documents. Practically you can only unlock WD My Passport drive by erasing all your data, but that also involves a trick. Acronis True Image for Western Digital. Go to the Applications folder and then open the Utilities folder. Turn on your computer. Switch a USB port/cable and replug it to your computer. On the left panel, click the Western Digital external hard drive icon. Step 1. If the WD My Passport Problems persist, continue with the next step. Verify that the drive appears in your computer’s file management utility listing. Let try to run a system scan with Speed Up My PC to see any error, then you can do some other troubleshooting steps. Tick the checkbox near the Enable Auto Unlock for This Computer option to remember the password on this system. 2. From there, you’ll be greeted with options to update your security settings which include options to (1) remove your password, (2) set a new password, (3) add auto-unlock to your computer, and a few other items. The WD software installs the proper driver for your drive. This way there will be no virtual CD interference (though I realise I wonât be able to open it on other computers without the unlock.exe file but I could just keep a copy of it on my drive)? Connect the drive to your computer as shown in figure 3. A few words of thanks would be greatly appreciated. The program runs as a virtual CD-ROM drive on your system. Books. I ran a test and connected my old passport to USB 3.0 and it offers me the password which I enter - but the point is before I enter my password the drive also shows in disk management as unallocated and not initialized - leading me to assume this is a problem with my wd drive unlock. An illustration of two photographs. D:\WD Apps for Windows\WD Backup.exe. If a Found New Hardware screen appears, click Cancel to close it. The maximum storage capacity offered by this external hard drive is 4TB. This is the fastest way to get content onto your drive. All in all, WD Drive Utilities provides a few neat features that aren't available as standard Windows functions. For more information, click this privacy policy The bad thing about your situation is, western digital does say in the instructions that if you ever forget your password, data is nonrecoverable. Select the WD My Passport Ultra drive on the main interface of Disk Management. If you log out and back in, the same thing happens only the ‘WD Drive Unlock’ popup will tell you that the drive is unlocked. Install WD Discovery for Mac. How to add content to your drive from a computer. This site contains user submitted content, comments and opinions and is for informational purposes only. Using the Western Digital My Book hard drive facilitates our lifes, you can take your favourite media data or any important files to anywhere when you need them. The drive shows in disk management as unallocated and not initialized. Question: Q: "utility" will damage your computer and you should remove it to the trash More Less. You can still copy files to and from the drive, correct? 2. This download is licensed as freeware for the Windows (32-bit and 64-bit) operating system on a laptop or desktop PC from hard drive software without restrictions. So I am just not getting past the unlocking stage when connected to USB 3. Connect your 'My Passport' drive to your PC and secure it so you can keep others from accessing your important files, such as videos and documents. Reboot your computer and log in. I think it may be super relevant that the new passport doesnât recognize its own WD Drive unlock.exe program - why would it suggest I use the drive unlock application from the CD associated with the drive - thatâs exactly what I am doing (obviously). 4. For quick, convenient access, you can set WD Security to automatically unlock the drive on your computer, saving you the hassle of keying in your password every time. The information will be used subject to terms and conditions, for advertising purposes. Connect the drive to your computer as shown in figure 3. WD Smartware is a backup and restore software that, boots with your machine. Video. The WD Security software uses your password to electronically lock and unlock your drive. 3. Step 2. Check the USB port of your Mac . If you are able to unlock the drive, please remove the security on the unit and connect that back to the other PC to see if you still gets the conflict. If you want to try more password attempts, click Exit, unplug the drive & plug again into your computer. See if you can set it up and use it to back up your … Connect the drive to your computer … The WD Security software uses your password to electronically lock and unlock your drive. Remove and clean up the virus that blocks/stops WD external hard drive from working. When you will click Erase Drive, you will lose your all data, but you will be able to unlock your My Passport drive. Turn on your computer. For example, if you needed to unlock the C: drive, you would type unlock c: Also what happens if you say Yes to the question it asked if you still want to run the backup utility included on drive? Register your drive to be kept up-to-date on the latest WD products: Make sure that your computer is connected to the Internet. 3. The WD software installs the proper driver for your drive. Click Addto add a new drive letter for the USB drive. You should eject the disk. Occasionally (after changing drive letters) I got the new one to unlock via USB 3 but then after one successful unlock it goes back to the âyou must run the WD Drive unlock application from the WD drive unlock CD associated with the drive you want to unlockâ error message. It includes the following topics: Connecting the Drive Getting Started with the WD Software Connecting the Drive 1. I know the WD Passport drives well and for the most part they are very reliable. I tried to use it at work (university), where I do not have administrator rights, and the computer keeps telling me that I am not allowed to install the driver, whenever I click on WD Drive Unlock.exe. Step-4: Location of WD My Book External Hard Drive For your WD My Book external drive… Then try connecting your WD My Passport for Mac hard drive with a new USB cable if you can fetch another one. But then It doesn't give me the option to still run the app...Can I just not use an external hard drive unless I take the laptop out of S Mode. WD Security Enter an incorrect password five times in a row. Connecting the Drive 1. You should eject the disk. Connecting the Drive 1. The drive is known for its high capacity, automatic backup software, and universal connectivity. I hope you read this last part becuase I need advice and have made great ground on this (after 3 daysâ¦lol). All with the same result. Specifically, when you plug a WD hard drive into a Mac computer, macOS would be notified. After making sure that WD Passport got detected by your PC, now connect the WD Passport to the computer. When the computer or WD external hard drive gets infected by virus or malware, you may not be able to access saved data or even open the drive in PC. I have an old 300gb passport which works on USB 2 and USB 3 ports. a) Boot the computer from the USB Recovery Drive. After we have tried this method your only option is to format your drive and lose everything or send to WD and they will hack the code for an extortionate amount of money. It comes installed on Western Digital external hard drives. So I am now wondering - should I try and set the password while it is plugged into usb 3. When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not. WD Drive Utilities for Mac. b) In the “ Windows Setup ” dialog box that appears, set the Time and currency format, Keyboard or input method and the language to install and then click “ Next ”. If you have WD unlocker forgot password, then the only way to unlock the hard drive is to erase the drive completely. If using the USB-C to USB-A adapter, verify the arrows are on the same side, pointing at each other. 3. But, i do remember i click on “Properties” of the WD Unlocker Drive…then another “Properties”… then i scroll for section disable drive and then click. Turn on your computer. 2. How to remove WD Drive Unlock.exe If you encounter difficulties with WD Drive Unlock.exe, you can uninstall the associated program (Start > Control Panel > Add/Remove programs What can you do to fix WD Drive Unlock.exe ? There are many software packages for recovering data from the WD My Passport hard drive. The loss of data from your WD hard drive can be caused by numerous things: Accidental deletion, disk formatting, computer corruption or damage, etc. Turn on your computer. Apple Footer. 1. go to the wd smartware and go to the security and place a password ***** your my book. Product Firmware Product * If your product is not listed above, please visit the product page. Your external hard drive can b… 4. Connect the drive to your computer … Try these steps and let me know if this works. The WD software installs the proper driver for your drive. Connect the drive to your computer as shown in figure 3. Turn on your computer. Connect the drive to your computer as shown in figure 3. 4. Matshita-DVD-ROM-UJ-850s-ATA-device doesn't read any CDs/DVDs, ASUS P8P67 motherboard - RAM frequency issue. Agree to the terms, and then click Erase Drive. The solution to recovering our data from WD hard drive, you should fix the WD hard disk recognized and detected on the computer. 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